These terms may have changed since you last reviewed them

Last updated [6 November 2023].

Where to find information about us and our services

You can find everything you need to know about us, Tour Golf Network Limited, and our services on our website before you subscribe. We also confirm the key information to you after you subscribe, by email and in your online account.

Please read these Terms

Please read these Terms carefully as they govern your access to and use of our services, including streaming our videos, viewing our content, our websites and any other material that we make available. When you sign up with us you agree to these Terms.

Service provider

These Terms are between you and Tour Golf Network Limited, 40 Queen Anne Street, London W1G 9 EL, United Kingdom (“TGN” or “we” or “us”).

Age and eligibility

In order to use our services and access any of our content, you need to be 18 years of age or older. If you are a minor, your parent or guardian will need to subscribe and agree to these Terms on your behalf.

You must provide true, accurate and complete registration information to us and you must keep this updated at all times.

Access to our services

You must create a TGN account to use our services, including viewing our content and streaming our videos. Your username and password are for your personal use only and should be kept confidential. You understand that you are responsible for all use (including any unauthorised use) of your username and password. Please notify our Customer Service team immediately if your username or password is lost or stolen, or if you believe there has been unauthorised access to your account.

Subscriptions, payments and price changes

We provide descriptions of our recurring subscription plans on our website and we explain the options available to you. You will be charged on a recurring basis on the first day of each billing period, and you will pay and you authorise us to charge your payment method the then-current subscription fee until you cancel your subscription or account.

If the rate of VAT (or other applicable tax) changes, we adjust the rate of VAT (or other applicable tax) that you pay and you will be charged the applicable rate at the time of payment.

We reserve the right to adjust our prices and will provide you with at least 30 days prior written notice of any changes. You have the right to cancel your subscription if you do not agree to the changed price. By continuing to use our services after the price change takes effect, you will have accepted the new price.

Cancellation

You may cancel your subscription by logging onto your TGN account and following the instructions on the Account page. We must receive your cancellation notice at least 7 days before the next payment is due. Cancellation will take effect from the end of the billing period in which you cancel. We do not provide refunds or credits for any partial subscription periods (except as expressly stated in these Terms).

Sometimes we reject orders

Sometimes we reject orders, for example because your payment method is not working or because the service was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.

You have a legal right to change your mind before accessing our services

You have 14 days after the date we confirm your order to change your mind about your subscription, but you lose this right when you start to view our content or stream our videos. If you change your mind, contact our Customer Service Team: enquiries@tourgolfnetwork.com . We will refund you as soon as possible and within 14 days of you telling us you’ve changed your mind. We refund you by the method you used for payment. We don’t charge a fee for the refund.

You have rights if there is something wrong with our services

If you are unable to view or stream our videos or you encounter other problems with our services, you must contact our Customer Service Team: enquiries@tourgolfnetwork.com to resolve the issue. For detailed information about your legal rights please visit the Citizens Advice website www.citizensadvice.org.uk.

Ownership of Content and Brand

We own or have the rights to the content, such as videos and other materials, on our services and websites. We grant to you a licence to view and stream our content, however ownership of all content remains with us or our licensors.

All TGN trademarks, logos and other brand features are the sole property of TGN or our licensors. These Terms do not grant you any rights to use any of our brand features whether for commercial or non-commercial use.

Comments and the TGN Community

Users may post or otherwise contribute to the comments section in our services and we urge all our users to keep in mind the friendly community that TGN is. Users and not TGN are solely responsible for all user content that they post. You promise not to post any content that is unlawful, violates these Terms or the intellectual property or other rights of any other person, is threatening, defamatory, vulgar, harassing or otherwise objectionable (in TGN’s sole opinion).

TGN may, but has no obligation or intention of, monitoring or reviewing user content. If it comes to our attention, we may remove or disable access to any user content in our sole discretion without prior notice to you.

Feedback

If you provide feedback, ideas or other suggestions to us (“Feedback”), such Feedback is not confidential and may be used by us without restriction and without payment to you.

We can change services and these terms

Changes we can always make. We can always change our services:

to reflect changes in relevant laws and regulatory requirements;
to implement minor technical adjustments and improvements, for example to address a security threat. These are changes that don’t affect your use of the services; and
to update digital content, provided that the digital content always matches the description of it that we provided to you before you subscribed.
We can suspend supply (and you have rights if we do)

We can suspend the supply of a service. We do this to:

deal with technical problems or make minor technical changes;
update our services to reflect changes in relevant laws and regulatory requirements; or
make changes to our services (see We can change services and these terms).
We let you know and may allow you to terminate. We contact you in advance to tell you we’re suspending supply, unless the problem is urgent or an emergency. If we suspend the service for longer than 24 hours in any month, we adjust the price so you don’t pay for it while it’s suspended. If we suspend supply, or tell you we’re going to suspend supply, for more than 24 hours you can contact our Customer Service Team: enquiries@tourgolfnetwork.com to end the contract and we’ll refund any sums you’ve paid in advance for any remaining period of subscription that you will not receive.

We can withdraw services

We can stop providing a service, such as a subscription for digital content. We let you know at least 30 days in advance and we will refund any sums you’ve paid in advance for any remaining period of subscription that will not be provided.

We can end our contract with you

We can end our contract with you for a service if:

you don’t make any payment to us when it’s due;
you breach any of these Terms;
upon reasonable notice to you for any other reason.
We’re not responsible for delays outside our control

We use reasonable care and skill to keep our services operational. However, our services and their availability may change from time to time and we are not responsible if our services experience temporary interruptions due to technical difficulties, maintenance, testing or updates or an event outside our control. We will contact you as soon as possible to let you know and do what we can to reduce the interruption. As long as we do this, we won’t compensate you for the delay, but if the interruption is likely to be substantial you can contact our Customer Service Team: enquiries@tourgolfnetwork.com to end your subscription and receive a refund for any subscription period you have paid for in advance, but not received, less reasonable costs we have already incurred.
We don’t compensate you for all losses caused by us or our services

We’re responsible for losses you suffer caused by us breaking this contract unless the loss is:

Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
Caused by a delaying event outside our control. As long as we have taken the steps set out in the section We’re not responsible for delays outside our control.
Avoidable. Something you could have avoided by taking reasonable action. For example, damage to your own digital content or device, which was caused by digital content we supplied and which you could have avoided by following our advice to apply a free update or by correctly following the installation instructions or having the minimum system requirements advised by us.
A business loss. It relates to your use of our services for the purposes of your trade, business, craft or profession.
We use your personal data as set out in our Privacy Notice

How we use any personal data you give us is set out in our Privacy Notice: [LINK TO PRIVACY NOTICE].

You have several options for resolving disputes with us

Contact us. Please contact us and we will try to resolve the issue. Our Customer Service Team: enquiries@tourgolfnetwork.com will do their best to resolve any problems you have with us or our services.

You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

Other important terms apply to our contract

We can transfer our contract with you, so that a different organisation is responsible for supplying your services. We’ll tell you in writing if this happens and we’ll ensure that the transfer won’t affect your rights under the contract.

You cannot transfer your contract with us to someone else.

Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you’re not allowed to, but that doesn’t mean we can’t do it later.